A critical issue that dramatically impacts productivity and user experience is user support. It's a reality of business that most users will not be familiar with every feature of the application they use, even the ones they use every day. Questions like, "How do I manage a mail merge in Microsoft Word? How do I print mailing labels? How do I send a mass e-mail? How do I write a query in Microsoft Access?" become frequent and interrupt workflow. Usually employees spend hours experimenting on company time, not only lowering productivity and increasing costs, but often ending with a task being performed incorrectly or less efficiently.

IT Solutions Now provides instant telephone and screen-sharing support to your users from wherever they're working. A support person will instantly walk them through any issue or question they may have; callers to our support line will not be put on hold. Our support person may request access to the user's screen as part of the process. If granted, our support person and the user will work simultaneously through the issue; each looking at the user's screen and both having use of the keyboard and mouse. Working this way, it's like having our support person right next to the user.

Ideally, every company would have software experts on hand to answer the myriad of questions that arise during day-to-day operations. With IT Solutions Now you get as close to this ideal as humanly and technologically possible. All for a fraction of what live support would really cost. The best part? 95% of all support calls made to IT Solutions Now are absolutely free. We guarantee that your users will become more productive and more technically savvy with IT Solutions Now on your side.

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